Unyielding Integrity - Customer Experience - Industry Specialization
Simply put, we offer the best gear at the best price with the best customer service. No hype. No fluff. Anything short of this would go against our Red Dragon Ironclad Code. As a NAMM “Top 100 Dealer” for three years running, and with a highly specialized team, we offer clients an unmatched buying experience. Thanks for your interest - we hope to welcome you to the Red Dragon Family!
Red Dragon Ironclad Code:
The foundation of client service is honesty. Being sincere extends to all facets of our store, including the products we stand by, the pricing we offer, and the relationships we produce. Compromising on gear quality is out of the question. The brands we promote reflect hours of personal experience and research spent to identify only the top guitar luthiers and product manufacturers. We refuse to sell items we wouldn’t ourselves use. While high-end gear is on the pricier side, we acknowledge this and offer a lowest price guarantee on all inventory. Too often do you see dealers gouging customers for better margins. It is our firm conviction that long-term relationships trump one-time sales.
Client experience is at the heart of Red Dragon Guitars. A store is nothing without a customer-oriented approach that is transparent, comprehensive, and prompt. We have a Red Dragon expert with 15+ years of industry experience on standby to provide detailed responses to questions in a timely manner. His service includes the fastest possible build quotes, advice on specification differences, guidance for wood choice, etc. Shoot us an email, and we will do everything in our power to offer you an unparalleled buying process! This includes email correspondence, phone calls, and even skype sessions to pinpoint your exact needs - whatever it takes!
As previously indicated, Red Dragon Guitar's staff are highly knowledgeable in each and every aspect pertaining to guitars, amps, and related gear. Textbook knowledge is unsubstantiated without real world practice. With close to 50 years of combined experience, our reps are prepped to handle the toughest questions with a level of specialization that is unmatched.
Red Dragon Guitars accepts PayPal, Affirm, and all major credit cards including Visa, MasterCard, Discover, and American Express. Orders can be placed through our website, Reverb store, or by contacting us at 336-200-4480 or firstname.lastname@example.org. International clients are encouraged to contact us prior to placing an order, as exclusions may apply.
For domestic shipments, we use UPS or FedEx ground. For international shipments, we use USPS or DHL ground. If you have special requests for shipping type, please contact us before placing an order. For international shipments, please be mindful that your country may assess import fees. We will process all orders efficiently and ship out the same day if ordered before 1PM EST.
Each product will ship fully insured with signature delivery. We will package all items with the upmost care and attention, generously padding each shipment to ensure safe delivery and protect against potential damage. In the unlikely event that your item arrives damaged, please contact us immediately with photos of the damage. This will aid in our ability to file a damage claim with the carrier.
All new purchases come with a 3 day window - starting from the time of delivery - to return the item(s) for a full refund. Please note this refund will not include the cost of shipping. To begin the return process, contact us for an authorization form. The item(s) must be in their original condition with the original packaging and accessories, if applicable. A restocking feel will be applied for all returns. All subsequent shipping costs are the responsibility of the purchaser.
All new purchases come with a 10 day window - starting from the time of delivery - to exchange the item(s) for another in-store item at equal or lesser value. Desired exchange items at greater value will be considered so long as the difference is paid. To begin the exchange process, contact us for an authorization form. The item(s) must be in their original condition with the original packaging and accessories, if applicable. A restocking feel will be applied for all returns. All subsequent shipping costs are the responsibility of the purchaser.